One of my guiding principles is to put information in the way—directly where teams need it, minimizing context switching and cognitive overload. Through observation, I noticed teams frequently:

• Switching between applications to search for the same files or links.
• Repeating manual tasks requiring multiple clicks.

These behaviors not only wasted valuable time but also drained cognitive resources and increased frustration. Recognizing this as an opportunity, I introduced workflow automation to streamline repetitive tasks and reduce friction.

I started with a fishbowl approach: I automated these processes for myself first—having critical information publish automatically into team communication spaces (like Slack or Teams). This allowed me to demonstrate the value of automation organically. When colleagues expressed frustration over repetitive tasks, I presented the automation as a solution, helping teams implement it where needed.

The Result:

• $165K in direct cost savings by reducing wasted time.
• Teams were freed up to focus on solving bigger, more impactful problems.
• Improved job satisfaction by removing small frustrations and increasing the likelihood of retention.

This approach not only improved efficiency but also reduced mental strain, ensuring teams could focus their resources on work that matters most.